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Ideas for Helping Remote Colleagues Bond

Research consistently shows that remote employees tend to feel excluded from the company culture. Remote workers report feeling as if they are not treated equally and often fear that their colleagues are working against them. When a problem arises, nearly half of remote workers let it fester for weeks or more.

To improve workplace integration, my company experimented with several ways to bring our distributed workers together, including virtual coffees, book clubs, and executive-led webinars focused on values. Some of these efforts revved up the team temporarily, but they didn’t solve the culture problems that are inherent to having a large remote workforce.

We realized that we needed to create a “beyond remote” workforce by coming together and creating an environment of bona fide cohesion and trust through meaningful relationships and conversations. Of all the methods we tried to bring scattered workers together, here are the two strategies that brought us the most success in terms of increasing engagement:

Generate structured conversations around shared content. We set out to generate deeper conversations among coworkers through virtual meetings structured loosely like a book club, but with a wider variety of content and platforms. For example, we had everybody watch the same TED talk, read the same book or article, or take the same online learning course. Then, we met via video conference and asked everybody to share a reaction, with one person speaking and then choosing the next contributor to speak for about the same length of time. This selection process had the additional benefit of showing where social bonds are strongly developed or where they might need further development.

We found success in encouraging discussion and openness by starting with icebreaker questions as simple as “How did you take your coffee this morning?” If two people use oat milk, they might infer that they both value health, promoting further sharing and bonding. If we discuss an article’s advice and ask, “Have you used these skills in your personal life?” we hear stories that reveal much more of the whole person and provide a greater glimpse into that person’s character. Gathering this kind of direct knowledge about coworkers creates the kind of trust that’s especially important in global teams.

Use online games to help build trust. While this may sound unconventional, playing a video game — one chosen for its ability to force collaboration and to place the team in scenarios that are destined to fail — helps to build trust and reveal how the team will handle negative pressures. In her book, Learning to Learn and the Navigation of Moods: The Meta-Skill for the Acquisition of Skills, Gloria Flores discusses how the negative emotions that crop up when learning something new can block skill development. She stresses the importance of tools and prompts to help us push through. The gaming framework does just that: It allows team members to work through and even utilize the negative emotions that can arise during the learning process.

Deliberately choose a game that forces as many of your team members as possible to get out of their comfort zones. It’s essential to create the equivalent amount of stress and the possibility of failure that exist at work. Imagine that the team is trying to get into a dungeon, but is failing, and I’m yelling, “Your cannon wasn’t in the right spot, and we’re not coordinating. If you would only listen to me, maybe we’d get there!” Suddenly, that’s an interesting conversation point: You think you’re always right? Are you coordinating well? Are you giving good instructions and requests? Are people responding to you? Failures, and people’s reactions to them, inspire much better conversations, as the team dynamics involved in game challenges often mimic the dynamics of work challenges.

Initially, we tried multiplayer games that included a mission for the team — think Fortnite or League of Legends — but our workers weren’t failing enough. To heighten the situation, we switched to more complex games like Factorio that can stump even software developers who are more used to gaming. Adding this complexity provided a place where the team could safely learn from failures. In these heightened environments, people learned that they needed to speak up the moment they foresaw trouble, so they could renegotiate and form new goals or forge new paths. That alone has had a huge impact on interpersonal and work relationships within our own company.

While book clubs and gaming together may feel like they don’t belong on company time, they have given our company a sense of cohesion and retention that had been missing. Our turnover had been significantly higher than the already high average in the software industry, and our retention rate has since improved. These tactics were a critical part of driving that number down. We’ve also seen a marked increase in progress on ongoing projects — even those had been sitting on the back burner for a long time — and greater employee engagement. With these improvements, we’ve been able to set, and meet, new standards for ourselves. Coming together for non-work activities enhanced our ability to coalesce around our common goals as a company.


Kuty Shalev is the founder of Clevertech, a New York City-based firm that designs, develops, and deploys strategic software for businesses that want to transform themselves using the power of the web.


 
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Want Your Employees to Trust You? Show You Trust Them

Executives and managers invest a lot of effort and time building trust in their teams: both establishing trust in their employees and ensuring that their employees trust them in return. But many employees say they do not feel trusted by their managers. And when employees don’t feel trusted, workplace productivity and engagement often suffer. It’s up to managers to signal trust in their employees in consistent and thoughtful ways.

We have explored the dynamics of the trusting relationship between managers and their employees for over 10 years in multiple organizations and hundreds of manager-employee pairs. Research that we and others have conducted offers evidence of the ripple effects of a manager-employee trust gap. Employees who are less trusted by their manager exert less effort, are less productive, and are more likely to leave the organization. Employees who do feel trusted are higher performers and exert extra effort, going above and beyond role expectations. Plus, when employees feel their supervisors trust them to get key tasks done, they have greater confidence in the workplace and perform at a higher level.

In short, trust begets trust. When people are trusted, they tend to trust in return. But people must feel trusted to reciprocate trust. Managers have to do more than trust employees; they need to show it. Based on our research work and time spent in companies studying trust, we’ve identified some of the most important ways managers erode trust and how they can signal it more clearly to their teams.

How Managers Chip Away at Trust

Mutual trust requires some degree of risk-taking and reflection. There are at least three reasons why leaders and organizations don’t demonstrate their trust in employees:

Lack of self-awareness. Managers often lack the self-awareness required to realize that their own actions may communicate a lack of trust. They are likely to think that because they trust an employee, the employee will know it. But even well-intentioned actions, such as providing support or periodic check-ins on a project, may convey to employees that they are not trusted enough to complete the work independently.

Risk-averse by design. Organizations often design their structure, policies, and culture in order to minimize risk and optimize efficiency. But organizations that are risk averse may also signal that employees cannot be trusted with resources and information. Centralization of authority, restricted resources and information, and bureaucratic cultures heavy with regulation limit employee initiative. Managers may support their employees taking that initiative — but in a risk-averse organization, such ideas won’t likely see the light of day. One company we worked with was seeking to cultivate innovation and creativity, but the approval for new projects involved a 12 -month process requiring endorsement from a C-suite committee. This process was effectively inaccessible to many employees, stifling innovation and leaving employees’ feeling untrusted. And even if the fault lies with the organization’s policy, employees may still blame their own supervisor, thereby eroding trust.

“Bottom line” mentality. Pressure to reach performance targets and control costs sometimes leads managers to do things that unintentionally signal a lack of trust. When these pressures are great, many managers become focused on their own job security and respond by constricting control. This can lead to the type of thinking that focuses on only securing bottom-line outcomes, which often come at the expense of other priorities, like developing relationships and empowering employees to make independent decisions.

What Managers Can Do to Signal Trust

Despite these common obstacles, there are several ways managers can signal trust in an employee:

Taking stock. First, don’t assume that your employees have high trust in you. Learn to read their trust levels by understanding the risks and vulnerabilities they face. Take an inventory of the practices, policies, and controls found in your organization: Are they risk-tolerant? When you look at policies from the perspective of the employee, are they designed to engage employees or to protect the organization from them?

Take an assessment of your own conduct, too — the list of questions below is a good start. If you’ve answered “no” to any of these questions, your employees likely do not trust you as much as you would hope.

(Carefully) giving up control. The onus to grow mutual trust is on the manager. That means not only cultivating employees’ trust, but conveying prudent, incremental trust in them. Managers need to adequately scope assignments, grant resource authority, and not undermine it later. Ceding control also requires a certain tolerance for mistakes. Rather than taking harsh corrective action, treat employee mistakes as opportunities to facilitate learning.

Sharing information. Another important way leaders take risks is communicating openly and honestly with employees. Managers are often reluctant to share information and explain their decisions for fear of premature leaks, second-guessing, or dissension. Being transparent signals that you trust your employees with the truth, even in difficult circumstances. One manager of public sector employees faced this challenge for several years when making merit pay decisions with an ever-shrinking budget. His solution was to provide a detailed description of the budgetary constraints and how criteria for merit raises would be applied. He provided this explanation before communicating merit decisions. Such openness not only preempted suspicions of bias, it conveyed that the manager trusted employees with sensitive information.

Pushing for needed change. Earlier, we mentioned a company whose innovation was constrained by a risk averse culture; one they knew they needed to change. They created a new review committee composed of middle-level managers who allocated smaller sums of capital to projects within 1-2 days. By expanding this authority, the company conveyed trust in employees across ranks. And, in rapidly allocating smaller amounts of capital, management showed a willingness to experiment and learn from potential missteps. In short, the company is more willing to take risks with employees.

Investing in employee development. Finally, letting employees know you are willing to invest in their potential and advocate for them conveys confidence and trust. Get to know their career aspirations, then help them reach their goals. After all, as a manager, your own success is dependent on the success of those you develop.

Managers may be unaware of the unintended signals they send regarding how much they trust their employees. To build an environment of sustained mutual trust, learn to read the trust landscape and take care to clearly signal trust and confidence in employees.

Holly Henderson Brower is an Associate Professor at the School of Business at Wake Forest University where she also is the faculty director of the internship program.  She consults and publishes on issues related to trust, leadership and effective decision making in both nonprofit and for-profit organizations.

Scott Wayne Lester is a Professor of Management at the College of Business at University of Wisconsin – Eau Claire. He publishes and consults on issues related to leadership development, trust, communication, and the multi-generational workforce.

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