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Leadership

To Coach Junior Employees, Start with 4 Conversations

Career coaching is crucial for recent college graduates and young people entering the workforce. Though many have scant experience, they’re making choices that will affect their lives long into the future. Research has shown that first jobs are an optimal time for workers to gain transferable skills that follow them through their…
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4 Ways to Help Your Team Avoid Digital Distractions

In our always-on culture, employers expect workers to be reachable and responsive at all times. However, research shows that constant connectivity may be counterproductive when it comes to engagement and productivity levels. Today’s smartphone users check their phones 150 times a day, which is the equivalent of spending 2.5 hours a day just…
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Managing an Underperformer in a Family Business

In family businesses, leaders sometimes make hiring and staffing decisions based on relationship and obligation as much as on competence and experience. After all, one purpose of these firms is to provide employment for family members. But that doesn’t mean all family members perform effectively. A few may feel so…
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Managing an Underperformer in a Family Business

In family businesses, leaders sometimes make hiring and staffing decisions based on relationship and obligation as much as on competence and experience. After all, one purpose of these firms is to provide employment for family members. But that doesn’t mean all family members perform effectively. A few may feel so…
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What Good Feedback Really Looks Like

According to a recent Harvard Business Review cover story, it’s rarely useful to give feedback to colleagues. The authors argue that constructive criticism won’t help people excel and that, when you highlight someone’s shortcomings, you actually hinder their learning. They say that managers should encourage employees to worry less about their…
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Why You Should Create a “Shadow Board” of Younger EmployeesWhy You Should Create a “Shadow Board” of Younger Employees

A lot of companies struggle with two apparently unrelated problems: disengaged younger workers and a weak response to changing market conditions. A few companies have tackled both problems at the same time by creating a “shadow board” — a group of non-executive employees that works with senior executives on strategic…
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When Leading Across Cultures, Your Style May Need to Change

Lots of managers work with employees whose backgrounds or cultures differ from theirs. In certain circumstances, the leadership approach you’re used to may be ineffective, or even offensive. That’s why it’s important to build your cultural fluency — an understanding of how norms and expectations vary across cultures. Think about…
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When a Leader Is Causing Conflict, Start by Asking Why

Not long ago, I received a call from an HR manager at a large corporation seeking an executive coach for one of their senior leaders. He was described as arrogant, tactlessly blunt, and lacking empathy. Despite his challenges, all of which hadn’t improved much despite several previous coaching interventions, the…
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